What is your return policy?
Because many Seaux Seaux pieces are made or customized specifically for you, all sales are final. If there is an issue with your order when it arrives, please email hello@seauxseaux.com so we can make it right.
How long will my order take?
Most Seaux Seaux pieces are made to order and generally can take up to 2 weeks before they are ready to ship/be picked up. Production times occasionally vary by item and are listed on each product page. Please keep this in mind when ordering for a specific event or date.
How does sizing run?
Our apparel is made using Los Angeles Apparel blanks, which generally run on the smaller side. If you’re between sizes or prefer a more relaxed fit, we recommend sizing up. Los Angeles Apparel's website is a good resource for size guides and more images of each garment on models.
Can I customize one of your existing designs?
Usually, yes! Many designs can be customized with different text, icons, colors, or placement. Please submit a custom order inquiry on our contact page for any specific concepts you have in mind.
Can I change the embroidery colors on the icons?
Yes. If you’d like an icon or design in different colors—for example, a football helmet in your team colors—leave your request in the order notes at checkout.
Do you offer local pickup in Austin?
Yes! Local pickup is available in downtown Austin, just select "free local delivery" at checkout. You’ll receive pickup details once your order is ready.
When will my order ship?
Once your order has been completed, you’ll receive a shipping confirmation with tracking information. Production time and shipping time are separate, so please account for both when ordering for a specific date.
What if there’s a problem with my order?
Please email hello@seauxseaux.com with your order number and photos of the issue. We’ll review it and help resolve it as quickly as possible.